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p{color:var(--muted);margin:0;font-size:.84rem}.empty-conversation{text-align:center;color:var(--muted);grid-template-rows:minmax(0,1fr);justify-content:center;align-items:center;overflow:hidden}.empty-conversation h2{color:#34415b;margin:0}.empty-conversation p{margin:0}.empty-state-copy,.details-empty-state{text-align:center;justify-items:center;gap:10px;max-width:340px;padding:28px;display:grid}.empty-state-copy h2,.details-empty-state h2{color:#34415b;letter-spacing:-.02em;margin:8px 0 0;font-size:1.28rem}.empty-state-copy p,.details-empty-state p{color:var(--muted);margin:0;font-size:.9rem;line-height:1.55}.empty-state-illustration{width:min(100%,320px);height:auto;overflow:visible}.illustration-shadow{fill:#eef3fb}.illustration-link{stroke:#82a9ff;stroke-width:3px;stroke-linecap:round;stroke-dasharray:5 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.empty-state-illustration{transform-origin:50%;width:230px;margin:-8px 0 -14px;transform:scale(.88)}:root[data-theme=dark] html,:root[data-theme=dark] body,:root[data-theme=dark] #root{background:var(--canvas)}:root[data-theme=dark] .app-header,:root[data-theme=dark] .inbox-pane,:root[data-theme=dark] .details-pane,:root[data-theme=dark] .composer,:root[data-theme=dark] .locked-composer,:root[data-theme=dark] .conversation-header{background:var(--surface)}:root[data-theme=dark] .conversation-row,:root[data-theme=dark] .message-bubble,:root[data-theme=dark] .profile-dialog,:root[data-theme=dark] .user-row,:root[data-theme=dark] .user-editor,:root[data-theme=dark] .mobile-transfer-section{border-color:var(--border);color:var(--text);background:#1b2940}:root[data-theme=dark] .conversation-row:hover,:root[data-theme=dark] .conversation-row.selected,:root[data-theme=dark] .user-row:hover,:root[data-theme=dark] .user-row.selected{background:#20375f;border-color:#5276ad}:root[data-theme=dark] .conversation-pane,:root[data-theme=dark] .mobile-assignment-card{background:var(--canvas)}:root[data-theme=dark] .empty-conversation h2,:root[data-theme=dark] .empty-state-copy h2,:root[data-theme=dark] .details-empty-state h2,:root[data-theme=dark] .customer-button,:root[data-theme=dark] .pane-title h1{color:var(--text)}:root[data-theme=dark] .illustration-shadow{fill:#15233a}:root[data-theme=dark] .illustration-main-card,:root[data-theme=dark] .illustration-node,:root[data-theme=dark] .illustration-ticket,:root[data-theme=dark] .illustration-operator-card,:root[data-theme=dark] .illustration-chat-sidebar,:root[data-theme=dark] .illustration-chat-window,:root[data-theme=dark] .illustration-admin-panel,:root[data-theme=dark] .illustration-gear-core{fill:#1b2940}:root[data-theme=dark] .illustration-settings-card{fill:#25354f;stroke:#496b9b}:root[data-theme=dark] .illustration-setting-lines{stroke:#47658e}:root[data-theme=dark] 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env(safe-area-inset-bottom));align-content:start;gap:18px;display:grid;overflow-y:auto}.mobile-assignment-card{background:#f5f8fd;border:1px solid #d8e3f3;border-radius:19px;align-items:center;gap:13px;padding:15px;display:flex}.mobile-assignment-card>svg{width:24px;height:24px;color:var(--primary);border-radius:10px;flex:none}.mobile-assignment-card>span{gap:3px;min-width:0;display:grid}.mobile-assignment-card small{color:var(--muted);font-size:.76rem}.mobile-assignment-card strong{text-overflow:ellipsis;white-space:nowrap;font-size:1rem;overflow:hidden}.mobile-transfer-section{background:#fff;border:1px solid #dfe7f3;border-radius:21px;gap:14px;padding:17px;display:grid;box-shadow:0 6px 22px #233e6f0f}.mobile-transfer-section h3{letter-spacing:-.015em;margin:2px 0 0;font-size:1.12rem}.mobile-transfer-section header>p:last-child{color:var(--muted);margin:6px 0 0;font-size:.82rem;line-height:1.45}.mobile-transfer-section .transfer-form{gap:11px;margin:0}.mobile-choice-field{cursor:pointer;background:#f8faff;border:1px solid #cfdcf0;border-radius:16px;grid-template-columns:38px minmax(0,1fr) 24px;align-items:center;gap:10px;min-height:64px;padding:8px 12px;display:grid;position:relative;overflow:hidden}.mobile-choice-field:focus-within{border-color:var(--primary);outline:3px solid #286ef41f}.mobile-choice-field>svg:first-child{width:20px;height:20px;color:var(--primary);justify-self:center}.mobile-choice-field>span{gap:2px;min-width:0;display:grid}.mobile-choice-field small{color:var(--muted);font-size:.72rem;font-weight:650}.mobile-choice-field strong{color:var(--text);text-overflow:ellipsis;white-space:nowrap;font-size:.94rem;overflow:hidden}.mobile-choice-field .mobile-choice-chevron{color:#6f7f99;width:19px;height:19px}.mobile-choice-field select{cursor:pointer;opacity:0;width:100%;height:100%;min-height:0;position:absolute;inset:0}.mobile-transfer-hint{min-height:37px;color:var(--muted);margin:1px 2px 2px;font-size:.76rem;line-height:1.4}.mobile-transfer-submit{border-radius:16px;width:100%;min-height:54px;font-size:.94rem}.mobile-transfer-submit svg{width:19px;height:19px;transform:rotate(-90deg)}.mobile-management-error{background:#fff0f2;border-radius:12px;padding:10px 12px}.mobile-danger-zone{border-top:1px solid var(--border);padding-top:16px}.button-danger-outline{color:var(--danger);background:#fff;border:1px solid #f0b8bf}.button-danger-outline:hover{background:#fff1f3}.dialog-backdrop{z-index:50;background:#121d328f;place-items:center;padding:22px;display:grid;position:fixed;inset:0}.profile-dialog{overscroll-behavior:contain;width:min(100%,620px);max-height:min(760px,100dvh - 44px);box-shadow:var(--shadow-lg);background:#fff;border-radius:24px;padding:26px;position:relative;overflow-y:auto}.profile-dialog>header{align-items:center;gap:12px;padding-right:48px;display:flex}.profile-dialog h2{margin:2px 0 0}.dialog-close{background:var(--primary-soft);color:#496386;border:0;border-radius:14px;place-items:center;width:44px;height:44px;display:grid;position:absolute;top:18px;right:18px}.dialog-close svg{width:21px}.profile-content{gap:18px;margin-top:24px;display:grid}.profile-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.profile-detail{border:1px solid var(--border);border-radius:14px;gap:9px;min-width:0;padding:12px;display:flex}.profile-detail>svg{width:20px;color:var(--primary);flex:none}.profile-detail span,.session-card span{gap:3px;min-width:0;display:grid}.profile-detail small,.session-card small{color:var(--muted)}.profile-detail strong{overflow-wrap:anywhere;font-size:.86rem}.session-card{background:#edf8f1;border-radius:14px;align-items:center;gap:10px;padding:13px;display:flex}.session-card>svg{width:22px;color:var(--success)}.session-card strong{color:#167544}.account-list{gap:9px;display:grid}.account-list h3{margin:0 0 3px;font-size:1rem}.account-list article{border:1px solid var(--border);border-radius:14px;gap:5px;padding:13px;display:grid}.account-list article header{justify-content:space-between;align-items:center;gap:8px;display:flex}.account-list article header span{align-items:center;gap:6px;font-size:.82rem;font-weight:700;display:inline-flex}.account-list article svg{width:18px;color:var(--primary)}.account-list article p{margin:0}.account-list article small{color:var(--muted)}.user-management-dialog{width:min(100%,880px)}.user-management-dialog>header>svg{width:28px;height:28px;color:var(--primary)}.user-management-layout{grid-template-columns:minmax(230px,.8fr) minmax(0,1.2fr);gap:22px;margin-top:24px;display:grid}.user-list-panel{align-content:start;gap:12px;min-width:0;display:grid}.user-create-button{justify-content:center;width:100%}.user-create-button svg{width:19px;height:19px}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.user-search input{border-radius:12px;min-height:42px;font-size:.86rem}.user-list{gap:7px;max-height:430px;padding-right:2px;display:grid;overflow-y:auto}.user-row{border:1px solid var(--border);text-align:left;background:#fff;border-radius:14px;justify-content:space-between;align-items:center;gap:10px;min-height:56px;padding:8px 12px;display:flex}.user-row:hover,.user-row.selected{background:#f4f8ff;border-color:#9cbce9}.user-row>span{gap:3px;min-width:0;display:grid}.user-row strong{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.user-row small{color:var(--muted);font-size:.76rem}.user-status{color:var(--danger);background:#fff0f2;border-radius:999px;flex:none;padding:4px 7px;font-size:.68rem}.user-status.active{color:#187849;background:#e9f8ef}.user-editor{border:1px solid var(--border);background:#fafcff;border-radius:18px;align-content:start;gap:13px;padding:18px;display:grid}.user-editor h3{margin:0;font-size:1.08rem}.user-editor label{color:#52627e;gap:6px;font-size:.8rem;font-weight:700;display:grid}.user-editor input,.user-editor select{width:100%;min-height:44px}.user-editor input:disabled{color:#65738c;cursor:not-allowed;background:#edf1f6}.user-active-button{justify-self:start}.success-message{color:#187849;background:#e9f8ef;border-radius:12px;margin:0;padding:10px 12px;font-size:.84rem;font-weight:700}.role-select{display:block;position:relative}.role-select select{appearance:none;padding-right:44px}.role-select svg{pointer-events:none;color:#526b93;width:18px;height:18px;position:absolute;top:50%;right:14px;transform:translateY(-50%)}.password-actions{flex-wrap:wrap;gap:8px;display:flex}.password-actions .button{min-height:40px;padding:0 13px;font-size:.82rem}.password-actions .button svg{width:17px;height:17px}.generated-password{color:#315384;background:#f0f6ff;border:1px solid #cbdcf8;border-radius:12px;margin:-2px 0 0;padding:10px 12px;font-size:.8rem;line-height:1.45}.generated-password code{overflow-wrap:anywhere;color:#173e7e;margin-top:3px;font-size:.88rem;font-weight:800;display:block}@media (width<=1080px){.support-workspace{grid-template-columns:minmax(260px,310px) minmax(0,1fr)}.details-pane{display:none}}@media (width<=760px),(height<=500px) and (pointer:coarse){html,body,#root{background:#fff;height:100%}body{overflow:hidden}.support-app{grid-template-rows:calc(64px + env(safe-area-inset-top)) minmax(0, 1fr)}.app-header{min-height:calc(64px + env(safe-area-inset-top));padding:env(safe-area-inset-top) 14px 0}.brand small,.operator-name{display:none}.header-actions{gap:2px}.icon-button{width:42px;height:42px}.support-workspace{height:100%;display:block;overflow:hidden}.inbox-pane,.conversation-pane{width:100%;height:100%}.details-pane{display:none}.mobile-inbox-open .inbox-pane{display:grid}.mobile-inbox-open .conversation-pane,.mobile-chat-open .app-header,.mobile-chat-open .inbox-pane{display:none}.mobile-chat-open{top:var(--support-viewport-top,0px);width:100%;height:var(--support-viewport-height,100dvh);grid-template-rows:minmax(0,1fr);position:fixed;left:0}.mobile-chat-open .conversation-pane{display:grid}.inbox-pane{border:0;padding:18px 16px 0}.conversation-header{min-height:calc(72px + env(safe-area-inset-top));padding:max(10px, env(safe-area-inset-top)) 14px 10px}.conversation-error{top:calc(72px + env(safe-area-inset-top))}.secure-label{display:none}.mobile-management-trigger{display:grid}.back-button{padding:0}.customer-button{gap:8px}.customer-button .avatar{width:38px;height:38px}.customer-button p{max-width:calc(100vw - 164px)}.message-list{gap:9px;padding:14px 16px 20px}.message-bubble{max-width:88%}.composer{padding:10px 14px max(10px, env(safe-area-inset-bottom))}.composer-row{grid-template-columns:minmax(0,1fr) 52px}.message-region{scrollbar-gutter:auto;scrollbar-width:none}.message-region::-webkit-scrollbar{width:0;height:0}.jump-button{bottom:12px}.locked-composer{grid-template-columns:1fr}.profile-dialog{width:100%;max-height:min(86dvh,740px);padding:24px 18px max(22px, env(safe-area-inset-bottom));border-radius:24px}.profile-grid{grid-template-columns:1fr}.user-management-dialog{max-height:min(90dvh,760px)}.user-management-layout{grid-template-columns:1fr;gap:16px}.user-list{max-height:210px}.mobile-management-backdrop{display:block}}:root[data-support-keyboard] .composer,:root[data-support-keyboard] .locked-composer{padding-bottom:10px}@media (width<=390px){.customer-button p{max-width:calc(100vw - 130px)}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}:root[data-theme=dark] .profile-detail,:root[data-theme=dark] .account-list article{border-color:var(--border);background:#1b2940}:root[data-theme=dark] .profile-detail small,:root[data-theme=dark] .session-card small,:root[data-theme=dark] .account-list article small{color:var(--muted)}:root[data-theme=dark] .profile-detail strong,:root[data-theme=dark] .account-list article p,:root[data-theme=dark] .account-list h3{color:var(--text)}:root[data-theme=dark] .session-card{background:#153b31}:root[data-theme=dark] .user-editor input:disabled{color:#b8c6dc;background:#263650}:root[data-theme=dark] .generated-password{color:#c8dcff;background:#1d355d;border-color:#3d639a}:root[data-theme=dark] .generated-password code{color:#eef5ff}